Delivery & Shipping Policy
Last Updated: June 9, 2026
At Sara Mansour, we are committed to ensuring that every order is delivered safely and efficiently. Please review the following delivery and shipping information before placing your order.
1. Processing Times
All orders are subject to order verification, payment approval, and product availability.
Processing times vary depending on the nature of the item purchased:
- Ready-to-Wear Items: Typically processed within 2–5 business days.
- Made-to-Order Items: Processing times vary and will be communicated on the product page or during the order process.
- Bridal, Couture, and Custom Orders: Production and delivery timelines will be communicated directly to the client upon order confirmation.
Business days exclude weekends and public holidays.
2. Shipping Destinations
Sara Mansour offers shipping to selected domestic and international destinations.
Shipping availability may vary depending on local regulations, carrier restrictions, and delivery services available in the destination country.
If delivery to your location is unavailable, you will be notified before your order is processed.
3. Shipping Methods
Shipping options are displayed during checkout and may vary depending on the destination and product type.
Available shipping methods may include:
- Standard Delivery
- Express Delivery
- International Delivery
Delivery timelines provided at checkout are estimates only and are not guaranteed.
4. Delivery Timeframes
Estimated delivery times begin once the order has been processed and dispatched.
Delivery times may vary based on:
- Destination country
- Customs clearance procedures
- Local courier operations
- Weather conditions
- Public holidays
- Other circumstances beyond our control
Sara Mansour is not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.
5. Shipping Fees
Shipping fees are calculated at checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
Applicable shipping charges will be displayed before payment is completed.
6. Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Sara Mansour is not responsible for delays or additional charges imposed by customs authorities.
7. Order Tracking
Once an order has been shipped, customers will receive shipping confirmation and tracking information, where available.
Tracking updates are provided directly by the shipping carrier and may vary depending on the destination.
8. Delivery Address Accuracy
Customers are responsible for providing accurate shipping information.
Sara Mansour is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply before reshipment.
9. Risk of Loss
Ownership and risk of loss transfer to the customer once the order has been handed over to the shipping carrier.
Customers are encouraged to inspect packages upon delivery and report any issues promptly.
10. Lost, Damaged, or Delayed Shipments
If an order arrives damaged or appears to be lost in transit, customers should contact us as soon as possible at:
We will work with the shipping carrier to investigate the matter and determine an appropriate resolution.
11. Delivery Restrictions
Certain products, destinations, or services may be subject to shipping restrictions.
Sara Mansour reserves the right to decline or cancel orders where delivery is not feasible or permitted.
12. Contact Us
For delivery inquiries, shipping updates, or assistance with an order, please contact:
Email: contact@saramansour.me
Website: www.saramansour.me